OPA Best Practices

 

  1. Enhance Pawn Image
    Members should protect the professional image of the pawn industry by maintaining reputable stores that enhance and promote a positive representation of all pawnbrokers.  Members should employ professional staff and keep their stores updated, clean, and brightly lit to sustain the evolution of the pawn industry.
  2. Business Practices
    Members should conduct business with the highest level of integrity.  They should attentively interact with the general public by offering superb customer service.
  3. Promote Responsible Borrowing
    Members should encourage customers to use pawn services . . .

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